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AI Literacy and Human Skills
What AI Is and Is Not

Lesson 2 of 10 - 12 min

How AI Models Work

The people and companies in this course are made up. Check any number against your own situation before you rely on it.

A language model generates responses from learned patterns and the context it receives. Some products also search the web or run code. Check which tools were used and inspect their results. A confident or fluent answer isn't proof it's right, and neither is a hedge like 'I think'.

What this means for you

  • Treat output as a draft, not a fact.
  • Ask for sources and check them.
  • Give it the facts you want it to use.
  • Expect different answers to the same question.

Example (fictional)

Ask a model for a source on a niche topic and it may give you a real-looking citation that doesn't exist. It predicted what a citation should look like. The fix isn't to avoid the tool. It's to check anything you plan to rely on.

Common mistakes

  • Treating a confident answer as a correct one.
  • Assuming the model looked something up.
  • Expecting the same answer every time.

Exercise

Ask a model a question you know the answer to in a narrow area. Note what it gets right and wrong.

Next step: AI Workflows, Agents & Automation

Production AI workflows, agents and automation across research, content, sales and operations.

$897.