Communication and Trust

People still decide who to trust and who to work with. Listening, clear writing, honest updates and following through are hard to automate.

Daily habits

• Summarize decisions in writing after your meetings.
• Say what you don't know.
• Reply when you said you would.
• Give credit generously.

Example (fictional)

After every client call, one consultant sends a four-line summary of what was decided. AI can draft a meeting summary. You still need to verify decisions, owners and dates, protect sensitive details, and follow through.

Common mistakes

• Leaving decisions unwritten.
• Pretending to know when you don't.
• Not following up when you said you would.

Exercise

After your next meeting, send a four-line decision summary. Keep it up for a month.